ORDER TIMELINE    
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Our company handcrafts all products within 1 Week.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 1 Week to be created for you.



HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
*Hand Wash Only

*Air Dry

Your product(s) can be damaged if:
*You dry in the dryer

*pick at the decals on drinkware

*put in microwave

*use bleach while washing


Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
limboea.com/contact
Custom orders can have a lengthier processing time.
Ask us for details.


SHIPPING
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Our company ships with USPS and reuse and recycle packaging when we need to come up with a creative solution that stands apart from our standard packaging.

International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through USPS

Limboea Design is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.


* Shipping costs are calculated automatically during checkout.


Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1 week to be custom designed handmade.


RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards
* Face Masks

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with photos at hellolimboeashop@gmail.com

Shipping
To return your product, you should mail your product to Limboea Design at that address on the label. Please email hellolimboeashop@gmail.com if you have any questions.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.